Chatbots help us to focus on what really matters

Let the chatbots do the easy and repetitive tasks. We believe automatization is the key to achieve a balanced life. We optimize your processes and apply AI to take over time consuming tasks such as filtering inquires.

Use chatbots for attending your customers when no contact center agent is available.

We know about technology

We are experts in Chatbot development and Artificial Intelligence technologies. Thanks to our Chatbot development methodology we are able to quickly prototype solutions.

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We are business savvy

Iniciatic approaches projects from a business perspective. First of all, we understand your company, your needs and your pains in order to set priorities and KPI´s.

 

And most of all, we believe in people

We understand technology as a tool. An effective way to automate everything that a bot can do for let the people time for caring about the real relationships.

Case studies

Consultancy international market

The task: Assessing the business opportunity of launching a new Chatbot development service to be commercialized as SaaS.

The outcome: We recommended to launch the new Chatbot development service and identified key differentiators and crucial product features to be offered in order to be competitive. The company is currently in the process of launching the new Chatbot development service.

Travelling market

The task: Optimization of the customer care processes by implementing a Chatbot to serve customers with common and simple inquiries such as checking an existing reservation. One of the objectives to achieve was offering customer service during “out of hours“ (night and weekend).

The outcome: Dramatic improve of key KPIs: #calls, waiting time in the queue, overall customer satisfaction index.

 

Insurance market

The task: Optimize the healthcare insurance ordering process by implementing a Chatbot, achieving higher number of completed orders whilst improving the overall customer experience. The Chatbot assesses the prospect, leads him/her to the right product, collects data and completes the health insurance order. All this process is done through a friendly and funny chat with the virtual assistant. If the conversation is not “going anywhere“, the conversation is handed over to a human agent.

The outcome: Successful implementation of a Chatbot to support the insurance order process, with immediate benefits: minimization of “drop-out“ rate (customers initiating process but interrupting it at some point), positive feedback from end users regarding the new process (reflecting increased customer satisfaction).

Do you want to improve your business using chatbots?

Business Consulting

Strategic analysis

We assess the business opportunity of running a diversity of Chatbot-related ventures through strategic analysis.

 

Digital transformation

We help you to understand if your digital transformation & AI implementation project makes the case. 

 

 

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Development platform

We assist you to select the best fitting Chatbot development platform based on your need: IBM Watson Assistant, Microsoft Bot Framework, Amazon Lex, Dialogflow (Google).

 

Our Methodology

Analysis of your processes identifying together use cases and setting priorities, meaning what use case comes first.

Definition of customer journeys: How is the Chatbot going to be discovered? Which are the touch-points of your customers with the Chatbot? How to re-engage your customers?

Identification and prioritization of Chatbot skills, so what the Chatbot can do.

Assessment and recommendation of a Chatbot development platform, an architecture including API integration and the communication channels.

Giving your Chatbot a personality, which not only humanizes the overall experience, but also offers a great opportunity to establish a real connection with your target customers.

Design of conversations and key performance indicators.

System implementation in short development cycles (agile) and deployment.

Analysis of real conversations with customers and implementation of system adjustments.

Chatbots Benefits

We help companies to streamline and optimize their processes through the implementation of Chatbot and AI based solutions achieving a best-in-class user experience:

Best user experience

Immediate, 24x7

Lower operation costs

Higher employee motivation

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INICIATIC DIGITAL SERVICES

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